01
Submit or track a request
The portal is the primary channel for support requests from Nordcom clients.
Open a new ticket, add information to a request or review its progress in the secure support space.
Open the support portalNordcom support
Support portal.
Active clients can use the portal to submit a support request or track an existing ticket. For a new project, our Contact page will connect you with the right person.
02
Check infrastructure status
Review availability notices before reporting an interruption.
The status page lists known incidents and maintenance affecting services monitored by Nordcom.
View infrastructure status03
Contact the support team
Use the contact details in your service agreement when the situation requires direct follow-up.
Email support@nordcom.ca or call (819) 764-5602. Response times vary by priority and the applicable agreement.
New request